The Service Desk Manager develops processes and strategies for Service Desk, Audio/Visual (AV), and Workstation Management teams; Organizes and manages the execution of strategy by planning, coordinating, and guiding technical support services for OPR; Plans and directs the staff and operational resources necessary to troubleshoot and monitor information technology computer systems to prevent, eliminate, or minimize customer service disruptions, provides facilitation and customer service, carries out hardware and software installation, configuration and upgrades, and performs system resolution, monitoring and maintenance in support of OPR information technology (IT) workstation tools, mobile devices, VOIP, and systems across all OPR.
Final Filing Date: 8/7/2023
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