Accessibility / Help Page

The State of California's website has been developed in compliance with Section D of the California Government Code 11135. Code 11135 requires that all electronic and information technology developed or purchased by the State of California Government is accessible to people with disabilities. There are various types of physical disabilities that impact user interaction on the web. Vision loss, hearing loss, limited manual dexterity, and cognitive disabilities are examples, with each having different means by which to access electronic information effectively. Our goal is to provide a good web experience for all visitors.

Accessible Features

Below you will find a list of some of the technology solutions we have integrated to make our website easy to navigate, fast-loading, and accessible.

WCAG 2.0 Level AA

  • The template adheres to WCAG 2.0 AA Guidelines and Success Criteria organized under the following 4 principles:

1. Perceivable:

  • Provide text alternatives for non-text content.
  • Provide captions and other alternatives for multimedia.
  • Create content that can be presented in different ways, including by assistive technologies, without losing meaning.
  • Make it easier for users to see and hear content.

2. Operable:

  • Make all functionality available from a keyboard.
  • Give users enough time to read and use content.
  • Do not use content that causes seizures.
  • Help users navigate and find content.

3. Understandable:

  • Make text readable and understandable.
  • Make content appear and operate in predictable
  • Help users avoid and correct mistakes.

4. Robust:

  • Maximize compatibility with current and future user tools

These additions increase the level of accessibility and empowerment to our audience in creating a fully accessible website and documents for the enjoyment of all.

Breadcrumbs:

  • Located at the top and directly below the main navigation, provides a trail of where you are and where you have been. Breadcrumbs make it easier to navigate your way back to the root folder.

Keyboard Commands for:

Related Sites:

OPR Grievance Procedure Under the Americans with Disabilities Act

This grievance procedure is established in accordance with the requirements of the Americans with Disabilities Act of 1990 (ADA).  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, or programs, by OPR.  The OPR Nondiscrimination Policy governs employment-related complaints of disability discrimination.

  1. The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  (Alternative means of filing complaints, such as personal interviews, telephone interviews, or a tape recording of the complaint, will be made available upon request for persons with disabilities.)

  2. The complaint should be submitted by the complainant and/or designee as soon as possible but no later than 60 calendar days after the alleged violation to:

    The Office of Planning and Research
    Attn:; ADA Coordinator
    Personnel Office
    1400 Tenth Street
    Sacramento, CA 95814
    Voice: (916) 324-9736
  3. Within 30 calendar days after receipt of the complaint, the ADA Coordinator or designee will contact the complainant to discuss the complaint and the possible resolutions. 

  4. Within 30 calendar days of the contact, the ADA Coordinator or designee will respond in writing.  The response will explain the findings of OPR and offer options for resolution of the complaint. (Responses, where appropriate, will be made in a format accessible to the complainant.)

  5. If the complainant and/or designee is dissatisfied with the response by the DOR’s ADA Coordinator or designee, the complainant and/or designee may appeal the decision within 30 calendar days after receipt of the response.

    Appeals shall be filed with the Deputy Director of Administration and sent to:

    Office of Planning and Research
    ATTN: Deputy Director of Administration
    1400 Tenth Street
    Sacramento, CA 95814
    Voice: (916) 445-0613
  6. Within 30 calendar days after receipt of the appeal, the Deputy Director of Administration or designee will contact the complainant to discuss the complaint and possible resolutions.

  7. Within 30 calendar days after the contact, the Deputy Director of Administration or designee will respond in writing with a final resolution of the complaint.  Responses, where appropriate, will be made in a format accessible to the complainant.

    All written complaints received by the ADA Coordinator or designee, appeals to the Deputy Director of Administration or designee, and responses from these two offices will be retained by OPR for at least three years.

    Use of this grievance procedure is not a prerequisite to the pursuit of other remedies, such as filing of a disability complaint with the U.S.  Department of Justice, the U.S.  Equal Employment Opportunity Commission, the Department of Fair Employment and Housing, or other appropriate state or federal agencies.

    This document may be made available in alternate formats as a reasonable accommodation upon request.